Refund policy

RETURNS

RETURNS ARE ACCEPTED WITHIN 14 DAYS OF THE DELIVERY DATE ON A CASE BY CASE BASIS ONLY.

ALL PRODUCTS MUST BE OF MINIMAL TO REASONABLE USE TO BE ELIGIBLE FOR A REFUND.

SHIPPING CHARGES ARE NON-REFUNDABLE.

WE MUST RECEIVE YOUR PRODUCT BACK BEFORE ISSUING A REFUND. THE CUSTOMER IS RESPONSIBLE FOR WRITING THE CORRECT ADDRESS ON ALL RETURNS.

UNFORTUNATELY, WE CANNOT ACCEPT RETURNS ON SALES ITEMS, ITEMS THAT USED A DISCOUNT CODE, OR GIFT CARDS.

IF YOUR RETURN IS ACCEPTED, WE'LL SEND YOU A RETURN SHIPPING LABEL, AS WELL AS INSTRUCTIONS ON HOW AND WHERE TO SEND YOUR PACKAGE. ITEMS SENT BACK TO US WITHOUT FIRST REQUESTING A RETURN WILL NOT BE ACCEPTED.

FOR ALL RETURN RELATED QUESTIONS AND INQUIRIES PLEASE EMAIL US AT toptiertallow@gmail.com.


DAMAGED ITEMS

PLEASE INSPECT YOUR ORDER UPON RECEPTION AND CONTACT US IMMEDIATELY IF THE ITEM IS DEFECTIVE, DAMAGED, OR IF YOU RECEIVE THE WRONG ITEM, SO THAT WE CAN EVALUATE THE ISSUE AND MAKE IT RIGHT.

EXCHANGES

AT THIS TIME, WE DO NOT SUPPORT EXCHANGES. IN THE EVENT YOU HAVE RETURNED AN ITEM, AND ARE LOOKING TO EXCHANGE, PLEASE PLACE A NEW ORDER WITH THE ITEM(S) YOU INTEND TO PURCHASE.


REFUNDS

WE WILL NOTIFY YOU ONCE WE'VE RECEIVED AND INSPECTED YOUR RETURN, AND LET YOU KNOW IF THE REFUND WAS APPROVED OR NOT. IF APPROVED, YOU'LL BE AUTOMATICALLY REFUNDED ON YOUR ORIGINAL PAYMENT METHOD WITHIN 10 BUSINESS DAYS. PLEASE REMEMBER IT CAN TAKE SOME TIME FOR YOUR BANK OR CREDIT CARD COMPANY TO PROCESS AND POST THE REFUND. IF YOU HAVE NOT RECEIVED YOUR REFUND WITHIN 15 DAYS FROM THE DATE YOUR RETURN WAS APPROVED, PLEASE CONTACT US IMMEDIATELY AT toptiertallow@gmail.com.